Privacy policy

This policy explains what data Rivo Rent collects, why, and how to have it deleted.

What we collect

• When you book: name, phone, preferred messenger, delivery address and comment. Email is optional.
• At the handover: passport and driving licence numbers, date of birth, photos of the car at the handover and return.
• In your account: your name and ID in Telegram or Google if you sign in with them, phone number, booking and points history.
• If you turn on notifications: the browser's technical address used to deliver them.

Why

• To confirm your booking, contact you, and prepare the rental contract and acts.
• To award points and show your bookings in the account.
• To meet legal requirements and handle disputes (fines, accidents).

We do not sell data or use it for third-party advertising.

Who receives it

• The car owner, if the car belongs to a partner: they see the dates and the renter's name, but not your contacts.
• Services the site runs on: hosting, Telegram (notifications), Google (sign-in, if you choose it).
• The police and the insurer — only when the law or an insurance case requires it.

Cookies

The site stores only what is necessary in your browser: language, account sign-in and a friend's invite code (30 days). There are no advertising or third-party trackers.

How long we keep it

Booking and contract data are kept as long as the law and accounting require. You can delete your account at any time.

Your rights

You can ask what data we hold about you, correct it or ask us to delete it. Message us on WhatsApp or Telegram listed on the site — we will reply within a few days.

We process data in line with the law of Georgia on personal data protection.